Free delivery on orders over £50
2-year guarantee on all Chapter 8 kits

FAQs

Frequently Asked Questions

Help!

You should find everything you need to know about our products and how to apply them on this website or on the instruction sheet available to download from your account after purchase.

If you need additional help or advice then please call our helpline on 01482 686030 or via our  Contact Us page.

Product Queries

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Chapter 8 refers literally to chapter 8 of the Department of Transport Documentation Traffic Signs Manual. It details the requirements for signage, markings and safety guidelines for temporary traffic management situations on highways.

In relation to chapter 8 vehicle chevrons, the documentation details the specific requirements for any vehicles stopping on high speed roads (50mph+). Whilst the Traffic Signs Manual is not legislation, however Class RA2 chevrons are a requirement for any vehicle stopping on high speed roads in Scotland & Wales and many authorities will not allow vehicles that do not comply onsite.

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Chapter 8 vehicle markings are not yet legislation in England but vehicle conspicuity markings are a legaly requirement in Scotland and Wales.

Many companies in England choose to adopt the guidelines as a best practice to help protect their employees and other road users.

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The grade of chevron you will need will very much depend on what your vehicle is used for.

• Entry Grade is suitable for class 1 - stopping on highways with passing traffic of up to 40mph

• Intermediate grade -suitable for stopping on highways with passing traffic of up to 50mph+. This is the minimum legal requirement for Scotland & Wales

•Premium & Premium Plus Grades - suitable for stopping on highways with passing traffic of 50mph+

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Yes, we offer a free sample to ensure you choose the right grade chevrons for your vehicle. Order your sample pack here.

Please note these are limited to one per customer.

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Yes, you can download full manufacturer specifications for the following:

• ORALITE 5200 Economy Grade

• ORALITE 5960 High Intensity Prismatic Grade

• ORACOL 7510 Fluorescent Premium Cast

• Aura 191 High Intensity Prismatic Grade

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No worries, just tell us which bit you have spoilt and for a small charge we will send you a replacement piece.  The replacement piece should colour match perfectly.

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We make our chevron kits as easy to apply as possible, however if you do want someone to apply it for you then our sister company Vehicle Livery Solutions can arrange this for you.

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Yes, if your vehicle is not listed simply get in touch with us on 01482 686030 to discuss your vehicle requirements.

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Watch our video on how to apply your chevron kit. we also have additional videos for applying entry and intermediate grade chevrons and premium grade chevrons.

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 To apply your chevron you will need:

•Microfiber cloth

•Cleaning fluid - Avery cleaner is recommended

•25 millimetre masking tape

•Vehicle magnets

•4 inch or 100 millimetre felt squeegee or hard squeegee with felt edge

See our step by step guide to applying your chevrons here.

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Vehicles should be fitted with alternating chevron stripes consisting of red retro-reflective material and yellow non-reflective material. The red retro-reflective material is designed to provide maximum night-time visibility whilst the yellow non-reflective material provides good daytime visibility.

If stopping for works on a highway with passing traffic up to 30mph – class 1 Engineering Grade is compliant

If stopping for works on a highway with high speed passing traffic up to or over 50mph+ then class RA2 material is required, which covers you anywhere in the UK.

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Vehicles should be fitted with alternating red and yellow chevron stripes of no less than 150mm and no wider than 200mm in width and angled between 45 and 60 degrees. The chevrons should cover as much of the rear of the vehicle as possible, without obscuring windows, lights or the registration plate.

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Conspicuity tape is a highly reflective material used to make your vehicle more visible at night.

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If you are unable to find the right chevron kit for your vehicle then please contact us . We are able to make chevrons to your bespoke requirements. Our custom size chevron kits can be found here.

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If you are unsure that our chevron kits will fit your vehicle because it is an older model to that shown then please contact our team of experts before ordering for their help and advice.

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yes we do, our sister company VLS specialise in custom livery for all emergency vehicle types.

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As the UK's leading manufacturer of durable vehicle livery, we can help you with every aspect of vehicle graphics. If you need advice on design, manufacture or application, please call our helpline on 01482 686030 . We will be delighted to be of service.

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All Chapter 8 chevron kits come with a 2 year guarantee. The terms and conditions are located here.

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Environment and surface temperature must be at least +20º C before these films can be removed. Using a knife/something pointy to get the initial lift of the graphics, start by lifting up cautiously one corner of the film. Then slowly draw the film from the surface at a 180° angle. Heating the film with a hot-air gun while pulling makes removal considerably easier. If the film being removed is very old, a small amount of residue from the adhesive may remain on the surface. It can be removed easily with glue remover.

Account Queries

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If you wish to change or update your online account information (including your email address, password or communication preferences) simply log in into 'My Account' and select the information you would like to change.

If you would like to subscribe or unsubscribe from our mailing list, then go into 'My Account' and click on the 'Subscribe / unsubscribe to newsletter' link.

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We realise how important it is to securely store any information that you provide and we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. We will not store or see your credit/debit card information. After you confirm your order at checkout stage you will be redirect to our partner PayPal and we will only receive confirmation that your payment was successful. Vehicle Livery Solutions is registered under Information Commissioner's Office to fully comply with Data Protection Act 1998 our registration number is Z2412736. You can therefore rest assure that we take the privacy and security of your payment and personal details very seriously. Click here for more information on security and privacy.

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Add products to your basket in the usual manner then go to checkout. On the screen where you can choose payment method you will find box 'COUPON' Enter promotion code and click 'Apply Coupon",  The relevant amount will now be deducted from your total.  

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When you make a large, one-off purchase you can benefit from a discount. Frequent users may benefit from a volume rebate.

For regular orders we offer a trade account with access to bulk order discounts plus there's no annual fee.

Before applying for a trade account you will need to have the following information to hand:

• Registered Company Number & VAT Number

• Full trading address and contact details for the account owner

• Names and business address of people authorised to access the account.

Apply for a trade account via email  or  download an application form

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Our VIP Rewards scheme is our way of saying thank you to our customers. For every £1 you spend with us you will receive 1 reward point. These can then be used to unlock exclusive discounts. Full information on our VIP Reward Scheme can be found here.

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As our website uses cookies to distinguish you from other users. You can read our full policy here.

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Yes, our full privacy policy can be viewed here.

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We currently accept American Express, Apple Pay, Mastercard, Paypal, Visa & Visa Debit.

Delivery & Returns

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We will send you a confirmation email detailing the exact order received shortly after your order is placed. 

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After you have placed your order online, we will send you an order confirmation. After we send your goods we will send you an e mail with subject 'Shipped' expected delivery timescale and parcel tracking number. 

If you haven't received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team an email using our Contact Us section or call us on  01482 686030 between 8am and 5:00pm weekdays only. 

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We deliver to most postal areas in the UK, but we're sorry that geographical location and carrier availability can restrict our service. Delivery of certain products to the Channel Islands, Isles of Scilly and the Isle of Man and the Republic of Ireland may be possible at extra cost.

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There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales.

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Please use Contact Us and request a returns form or call us on  01482 686030 between 8am and 5:00pm weekdays only. 

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If you have been emailed to confirm your order has been despatched and has not arrived within the expected time period, please email or call us on  01482 686030 between 8am and 5:00pm weekdays only. 

Note:  In most cases we suggest waiting a minimum of 5 working days before contacting us after your dispatch email has been sent.

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All items are delivered FREE to mainland UK, Wales and parts of Scotland within 5 days from the order date if over £50. Remote parts of the UK may be subject to an increased delivery cost. Our full delivery and returns policy can be found here.

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We offer free standard shipping to the UK on orders over £50.

For UK orders under this amount we charge a flat rate of £10.

For customers residing in Ireland and most other European countries our shipping rate is £20 for orders under 25KG.

We are also able to offer international shipping, please contact us for more information on these rates.

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We are able to ship internationally, our delivery rates vary depending on your location.

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No, due to the nature of our business we do not allow the general public on site. We do offer free UK delivery on all orders over £50.